Help & contact

Frequently Asked Questions

Plants

The pictures are there to give you an idea of what the variety looks like when grown in good conditions. They are not the actual plants we will be sending to you, but you will receive clones/offspring of them which will look the same if properly grown.

The different sizes (small, medium, large) will reflect either on the size, age of the plants or their quantity.

Most of the time, a “medium” size will be a nicely established plant that hasn’t reached full size yet. A “large” plant will be either bigger than a “medium” one or a clump of multiple nicely sized plants, this depends on the variety as some are more prolific than others or take longer to grow in size.

If you are in doubt, don’t hesitate to ask us more information about the plant you are interested in by using the form below.

If a plant is marked as “Out of Stock”, it means that we don’t currently have that variety for sale but will have more in the future. When they will be back in stock is often hard to estimate so we’d rather not give any dates.

When we do not plant to have a particular plant back in stock ever again, it is removed from the website listing.

Orders

We send orders on planned fixed dates, usually once per week.

We offer various payment methods so that the payment process is both easy and safe for you. You can pay using Paypal, Visa, MasterCardBancontact, iDeal as well as sending a Bank Transfer (takes longer than the other methods).

Visa Mastercard Bancontact Paypal Bank Transfer iDeal

Your browser might have crashed during the order process. It’s not too late! Get in touch with us using the form below and we’ll send you the info for retying your payment.

Contact us as soon as possible using the form below and inform us about the situation. If the order hasn’t been sent yet, we’ll be able to change the shipping info. Otherwise, you’ll have to contact the courier directly.

Shipping

All of our parcels are sent from Belgium.

We can only send live plants to most countries of the European Union, as well as Switzerland:

  • Belgium
  • Luxembourg
  • Netherlands
  • Germany
  • Austria
  • France
  • Denmark
  • United Kingdom
  • Poland
  • Italy
  • Spain
  • Sweden
  • Portugal
  • Finland
  • Czech Republic
  • Hungary
  • Slovenia
  • Slovakia
  • Croatia
  • Switzerland

Unfortunately, due to Brexit we are not able to send plants to the United Kingdrom anymore.

Seeds can be sent worldwide, for more information contact us via the form below.

The shippings costs vary greatly depending on the weight of the package and the destination country. The website will automatically calculate the appropriate shipping costs to send the items that are in your cart to your country.

CountrySmall packageLarge package
Expected Time
Belgium5.906.001 to 3 days
Luxembourg9.0010.502 to 3 days
Netherlands9.0010.501 to 3 days
Germany11.0013.001 to 4 days
Austria13.5018.002 to 4 days
France13.5018.002 to 4 days
Denmark13.5018.003 to 4 days
United Kingdom13.5019.003 to 5 days
Poland13.5018.003 to 5 days
Italy13.5018.003 to 6 days
Spain16.0022.503 to 5 days
Sweden16.0022.503 to 6 days
Portugal16.0022.504 to 6 days
Finland16.0022.504 to 6 days
Czech Republic18.5025.003 to 5 days
Hungary18.5025.003 to 5 days
Slovenia18.5025.003 to 5 days
Slovakia18.5025.004 to 6 days
Croatia18.5025.005 to 6 days

 

Accordion Content

You can check the status of your order using the tracking number we gave you after having sent your package.

It is not currently possible to collect orders in person.

Service and Returns

Yes, of course, as long as the parcel hasn’t been sent yet. Contact us using the form below.

We do not accept returns as plants would have low chances of survival during a second consecutive travel. Make sure you actually want and can take care of the plants you’re ordering. Don’t hesitate to ask us pictures of the plants you will actually receive to make sure it will meet your expectations.

First, check the status of your package using the tracking number you received. Contact us using the form below if there hasn’t been any status update in a few days or if the package is marked as delivered and you haven’t received anything.

Despite our best efforts, there’s a slight chance that a plant will not survive the travel, they’re living organisms after all and things can go wrong. If this were to happen, please send us an email with decent quality pictures of the dead plant as soon as you receive them. If you do not contact us immediately, we will not be able to help you.

We will then review your case and offer you a refund of the price of the dead plant (shipping not included) or a replacement plant in your next order if it is still in stock.

In case of harsh weather forecast, we will ask you if you want to delay the shipping of your order until the temperatures go back to normal. If you still wish for the plants to be sent at the time of unfit temperatures, we decline any responsibility if some plants were to die.

Most of the time, if the plant arrived alive and died afterwards it means that it wasn’t put in proper conditions after unpacking, so it’s hard to justify a refund in these cases. Make sure to do research about how to care for the plants you’re buying. If you really think that the plant died because of our conditioning, contact us via the form below and we will review your case.

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